# BASE Lift Services — Full Context (llms-full.txt) > BASE Lift Services Ltd — independent UK lift specialist, founded 2019. Managed by a multi-discipline team and Technical Director with approaching four decades of platform and passenger lift experience; runs two engineering teams (platform + passenger). Headquartered 85 Great Portland Street, London W1W 7LT. 24/7: +44 20 3435 6838. SafeContractor approved (CN8516). Independent of all lift manufacturers. ## Specialisms BASE operates two distinct engineering teams within one company: 1. **Platform lifts** — the heritage discipline. Twelve major brands serviced UK-wide: Aritco, Cibes, Dalby, Gartec, Kalea, Motala Hissar, Nami, NTD, Phoenix, Pollock, Stannah, Vimec. Use cases: residential through-floor lifts, accessibility compliance, listed-building installations, care homes, schools, multi-occupancy housing, retail accessibility. 2. **Passenger lifts** — a dedicated parallel team for traditional cab-style passenger lifts. Brands serviced include Otis, Kone, Schindler, ThyssenKrupp, Orona, Mitsubishi, Stannah, plus most major UK manufacturers. Use cases: office buildings, hospitals, hotels, retail, mid-rise residential. Both teams operate under the same engineering standard, compliance regime (BS EN 81 series, LOLER 1998, PUWER 1998), and contract framework. ## Service disciplines BASE offers four service disciplines for both platform and passenger lifts: ### Maintenance — `/services/maintenance/` Routine service contracts with measurable response-time SLAs. Two contract tiers: - **Standard** — scheduled visits, parts billed separately, working-hours response. - **Comprehensive** — parts inclusive, 24/7 response, includes LOLER inspection. `/services/maintenance/contracts/` covers the inclusion matrix in detail. ### Repair — `/services/repair/` 24/7 emergency callout and fault diagnosis. Covers control system failures, drive faults, door interlock issues, hydraulic leaks, sensor failures, communication problems. Both platform and passenger lifts. Repair-vs-replace decisions handled transparently — BASE will recommend modernisation or replacement if repair is uneconomic. ### Installation — `/services/installations/` Specification-first new installs. Survey → spec → install → commission → handover. Specialises in retrofit installations (existing buildings) and Grade II listed building installations where structural sensitivity matters. ### Modernisation — `/services/modernisation/` Refurbishment of existing lifts to current BS EN 81 standards. Includes accessibility modernisation under the Equality Act 2010 / Part M / BS EN 81-70 — handled on the dedicated sub-page `/services/modernisation/compliance/`. Decision framework: modernise (cheaper, faster) vs replace (full lifecycle reset). ## Inspections (statutory compliance) UK law requires periodic thorough examination of lifts used at work: - **LOLER 1998** — Lifting Operations and Lifting Equipment Regulations. 6-monthly thorough exam for passenger lifts, 12-monthly for goods lifts. Defect classes (immediate / within timeframe / observation) reported via Form 80 / Schedule 1. BASE provides LOLER inspections by a Competent Person at `/services/inspections/loler/` with deep-reference guide at `/knowledge/loler/`. - **PUWER 1998** — Provision and Use of Work Equipment Regulations. Broader scope than LOLER — covers all work equipment provision, maintenance, training, and safety controls. PUWER inspections at `/services/inspections/puwer/`, guide at `/knowledge/puwer/`. The two regimes overlap; LOLER applies specifically to lifting equipment, PUWER applies to all work equipment including lifts. ## Brands serviced (per-brand pages) Twelve major platform-lift brands have dedicated service pages with model specs, common parts coverage, and FAQ Q&A: - `/brands/aritco/` — Swedish, HomeLift residential + PublicLift Access commercial. - `/brands/cibes/` — Swedish since 1947. Air + Voyager + Kometa ranges. - `/brands/dalby/` — UK manufacturer since 1964. Dalby Glide range, Leicester factory. - `/brands/gartec/` — UK firm specialising in commercial accessibility. - `/brands/kalea/` — Italian design-led platform and home lifts. - `/brands/motala/` — Swedish low-speed accessibility, BS EN 81-41 compliant. - `/brands/nami/` — Swedish, founded 1944, multi-generational engineering. - `/brands/ntd/` — Screw-driven platform lifts for public access (Cibes Lift AB subsidiary). - `/brands/phoenix/` — UK platform manufacturer, 20+ years, residential + commercial. - `/brands/pollock/` — UK independent, 30+ years, still independently owned. - `/brands/stannah/` — UK manufacturer since 1867, full range (passenger + platform + stairlift + goods). - `/brands/vimec/` — Italian platform and accessibility lift manufacturer. ## Sectors served - `/sectors/residential/` — domestic and home lifts, accessibility for ageing-in-place, listed buildings, multi-generational homes. - `/sectors/accessibility/` — wheelchair-accessible lifts for disabled occupants under Equality Act 2010 / Part M / BS EN 81-41 / BS 8300. ## Locations - `/locations/london/` — central London HQ (W1W 7LT). Same-day SLA in Zone 1-2; 4-hour SLA in Zone 3-6; M25 next-day standard. UK-wide coverage by region beyond M25. ## Knowledge guides (long-form reference content) Eight evergreen guides written by BASE engineers, optimised for AI citation: - `/knowledge/` — hub indexing all guides. - `/knowledge/faqs/` — comprehensive site-wide Q&A (16 questions across compliance, lift basics, working with BASE). - `/knowledge/loler/` — LOLER 1998 in plain English: scope, frequency, competent person definition, lifting plan, inspection checklist, defect classes, Form 80 reports, consequences of non-compliance. - `/knowledge/puwer/` — PUWER 1998 in plain English: scope (broader than LOLER), employer duties, equipment coverage, training, penalties. - `/knowledge/lift-types/` — taxonomy of lift types: platform, passenger, goods, dumbwaiter, stairlift, through-floor, home lift, residential elevator. Drive mechanisms: hydraulic, traction, screw, pneumatic vacuum. - `/knowledge/lift-maintenance-cost/` — honest UK pricing brackets per contract tier, drivers of cost, Disabled Facilities Grant up to £30k for accessibility installations. - `/knowledge/lift-servicing-frequency/` — routine maintenance vs LOLER inspection cadence, decision tree for usage-intensity-based scheduling. - `/knowledge/compliance-standards/` — DDA / Equality Act 2010 / BREEAM / ISO 14001 / RAL: what each is, where it applies, what BASE delivers against each. ## Editorial - `/blog/` — engineering desk commentary on UK lift industry, regulation, brand-specific insight. Built on the same E-E-A-T foundation as the knowledge guides. ## Coverage and SLA - **Same-day response**: London Zone 1-2 (most boroughs within M25 inner ring) - **4-hour response**: London Zone 3-6 - **Next-day response**: M25 perimeter - **2-3 working days**: regional UK (per case, by area) 24/7 emergency line: +44 20 3435 6838. Email: enquiries@baselifts.co.uk. ## Compliance posture BASE is a Competent Person for LOLER thorough examination, SafeContractor approved (cert CN8516), holds NVQ Level 4 lift engineering qualifications across the team, and is compliant with PUWER 1998. Reporting follows SaFed alignment. Insurance verifiable on request. ## What BASE does NOT do - Not a national contractor — small to mid scale only. - Does not retail manufacturer lifts as an authorised distributor. - Does not provide stairlift installations (BASE services existing stairlifts but does not install them new). - Does not undertake general construction work — operates as the lift specialist alongside main contractors. ## Brand promise Independent. Written contracts you can hold us to. Real engineers — not call centres. Honest scope and price advice, including telling clients when modernisation is a better answer than full replacement, even at a smaller margin to BASE.