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BASE Lift Services
CE-marked manufacturer · Two decades of platform & accessibility lifts

Phoenix platform & accessibility lift specialists — independent, UK-wide.

BASE provides independent service, repair, modernisation and parts for CE-marked Phoenix platform and accessibility lifts across the UK. Phoenix has designed and manufactured disabled-access platform lifts for more than twenty years, and we cover the full range — free of any manufacturer tie, with engineers trained on the passenger-lift side too.

Book a Phoenix survey Call 020 3435 6838
Heritage
20+ yrs
Compliance
CE-marked
Range
Platform · Access
Response
24/7
Independent across twelve platform brands

Phoenix is one of twelve platform-lift manufacturers BASE services as an independent. If your portfolio mixes Phoenix units with other accessibility brands — or with passenger lifts in the same building — one contract can cover the lot.

Aritco Cibes Dalby Gartec Kalea Motala Nami NTD Pollock Stannah Vimec Aritco Cibes Dalby Gartec Kalea Motala Nami NTD Pollock Stannah Vimec Aritco Cibes Dalby Gartec Kalea Motala Nami NTD Pollock Stannah Vimec
See all platform and passenger brands
Phoenix in spec form

What does BASE cover when you switch your Phoenix contract?

The Phoenix platform and accessibility range varies in capacity, travel, drive type and door configuration across more than two decades of installs. The table below is the floor of what every BASE engagement covers — survey, contract, parts and reactive work. For a unit-specific quote, the only honest answer is a site survey.

  • Manufacturer
    Phoenix Lifts

    Established 20+ years · platform & accessibility lift designer-manufacturer

  • Range serviced
    Phoenix platform & accessibility

    Vertical platform lifts · accessibility lifts · disabled-access vertical platforms

  • Settings
    Residential + commercial

    Care homes · public buildings · retail · private dwellings · mixed-use blocks

  • Compliance
    CE-marked · BS EN 81-41

    Phoenix completed full conformity-assessment testing — one of few manufacturers to do so

  • Engineer coverage
    UK-wide · cross-Europe

    In-house engineering team · same-day response in London and the M25

  • Parts availability
    Established network

    Immediate access to control boards · hydraulics · door gear · safety circuits

  • Response SLA
    24/7 emergency

    Same-day dispatch on critical platform-lift breakdowns

  • Inspection cycle
    6 or 12 months

    LOLER thorough examination cadence — set by usage and surveyed risk

Every BASE engineer is trained to NVQ Level 3 or higher and works to LOLER 1998, PUWER 1998, and the BS EN 81-41 platform-lift standard. We are SafeContractor-approved members (CN8516) and the engineering team is audited annually. For mixed-use buildings we extend the same compliance posture to the passenger lift sat next door — one contract, one audit trail, one phone number.

Phoenix — common questions

What facilities teams ask before they switch to BASE.

Do you service the full Phoenix platform & accessibility lift range?
Yes. Our engineers cover the Phoenix platform and accessibility lift family across both residential and commercial installations. Phoenix has been designing, manufacturing and installing platform lifts for disabled access for over two decades — long enough that there is an installed base of CE-marked Phoenix units in care homes, public buildings, retail, and private dwellings across the UK that all fall inside our coverage envelope.
Are you tied to Phoenix or independent?
Fully independent. We hold no tied contract with Phoenix and no commercial arrangement that biases the advice we give. We can take over a Phoenix maintenance contract from any provider — including the manufacturer themselves — and migrate the service history, LOLER documentation, and parts records without disrupting the lift's compliance trail.
How fast can you get to a stranded Phoenix platform lift?
For 24/7 emergency call-outs in London and the M25 corridor, same-day dispatch — usually within hours. UK-wide we triage by region and priority. Call 020 3435 6838 to speak to an engineer directly; there is no automated phone tree on the service line.
Can you source Phoenix spare parts?
Yes. Our well-established cross-Europe network provides immediate access to Phoenix platform and accessibility lift spare parts — control boards, hydraulic components, door gear, drive belts, safety circuits, trim, and CE-marked sub-assemblies. Common consumables come from local stock; specialist parts route through Phoenix-approved suppliers.
Do you cover passenger lifts as well, or only Phoenix platform units?
Both. BASE is a platform-led specialist with a dedicated passenger-lift engineering team. Most buildings that run a Phoenix platform lift run a passenger lift in the same building — mixed-use residential blocks, hotels, care homes, and commercial sites in particular. We will hold both contracts: one engineer relationship, one set of documentation, one set of LOLER and PUWER cycles tracked together.
Is Phoenix CE-marked, and does that matter for compliance?
Yes. Phoenix is proud to be one of the few platform-lift manufacturers to have completed the rigorous testing required to CE-mark their products. From a compliance perspective that simplifies handover: the lift was placed on the market with conformity assessment evidence intact, which we cross-reference against the BS EN 81-41 platform-lift standard and the current LOLER 1998 thorough-examination cycle when we take over service.
Can you install a new Phoenix lift, not just service an existing one?
Yes. If you are scoping a new Phoenix platform or accessibility lift install — typically as part of a DDA-driven accessibility upgrade or a residential refit — our sales team will scope it, quote it, and coordinate commissioning. Where the brief is brand-agnostic we will also lay the Phoenix specification side-by-side with comparable platform brands so you can choose on merit rather than supplier inertia.
What does a Phoenix service contract typically include?
Routine planned-preventative visits (frequency set by the survey and the LOLER cycle), reactive call-out cover, and parts inclusion as agreed. Every contract is priced from a site survey rather than a published rate card — Phoenix installations vary by travel, usage cycle, environment, and door configuration. We send a written proposal with a fixed annual figure inside 48 hours of the survey.

Looking at Phoenix from a sector angle? CE-marked Phoenix platform lifts feature heavily in care home and accessibility estates, residential blocks, and commercial buildings across our coverage area — and pair often with passenger-lift service contracts in the same buildings.

Take over a Phoenix contract

We’ll survey your Phoenix platform lift and write you a clean SLA.

Whether you’ve inherited a single Phoenix accessibility lift in a residential block or you’re consolidating a multi-site contract that mixes Phoenix platform units with passenger lifts and other brands, start with a survey. A senior engineer attends, the written proposal lands inside 48 hours, and the transition is paperwork — not downtime.

Book a Phoenix survey Call 020 3435 6838 (24/7)

Or email enquiries@baselifts.co.uk — quote “Phoenix” in the subject line for routing to the platform-lift desk.