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BASE Lift Services
Platform & passenger lift maintenance contracts · Standard or Comprehensive · UK-wide

Lift maintenance contracts, priced honestly — Standard or Comprehensive.

BASE offers two lift maintenance contract tiers for platform and passenger lifts: a labour-only Standard tier for newer, warranty-protected lifts, and an all-inclusive Comprehensive tier that folds parts, labour and emergency call-out into one fixed annual fee. Every quote starts with a free site survey, on 1, 3 or 5-year terms with a fixed-price guarantee.

Book a contract survey 020 3435 6838 (24/7)
2 tiers
Standard · Comprehensive
4-hour
SLA option on Comprehensive
1/3/5-yr
Fixed-price terms
Two tiers, one engineering team

Which contract tier is right — Standard or Comprehensive?

A maintenance contract is a financial product as much as it is a service plan. Standard buys the labour and the planned cadence; Comprehensive buys cost certainty across the wear-parts that drive most call-outs. Both apply to platform lifts (Aritco, Cibes, Stannah, Gartec, Kalea, Dalby, Motala, Nami, NTD, Phoenix, Pollock, Vimec) and passenger lifts (Otis, Kone, Schindler, ThyssenKrupp, Orona, Mitsubishi, Stannah). The right fit depends on the age of the lift, the use profile, and the building's tolerance for downtime — which the site survey establishes before anyone signs anything.

Tier A · Labour-only

Standard maintenance contract

Planned visits, cleaning, lubrication, and full safety-circuit checks for platform and passenger lifts. The right fit for newer lifts under manufacturer-parts warranty, single-lift sites, and owners who want the lowest fixed annual outlay with visibility on parts as they arise.

  • Multiple planned visits per year (4 platform / 6 passenger)
  • Labour, lubrication and routine adjustments included
  • Parts billed at agreed rates, no markup
  • Optional 4-hour response SLA upgrade (M25 + major UK cities)
  • Out-of-hours call-out at premium rate
Compare to the maintenance overview
Tier B · Parts inclusive

Comprehensive maintenance contract

All-inclusive parts and labour for the wear components that drive 90% of unplanned call-outs — door interlocks, photocells, control boards, brake assemblies, drive nuts. The default for residential blocks, commercial buildings and multi-lift portfolios where downtime is non-negotiable.

  • All visits, all routine labour, all wear-parts included
  • Emergency call-out cover bundled (premium rate on overtime only)
  • LOLER thorough examination bundled as an option
  • 4-hour response SLA included on London/M25 sites
  • Major-component exclusions written into the contract explicitly
See LOLER inspection detail
How we price & structure

Four contract principles that do not change.

Survey-led

Every contract is priced from a free site survey. No telephone quotes, no price lists — the lift dictates the number.

48-hour

Written proposal with a fixed annual figure delivered within 48 hours of the site survey.

1 / 3 / 5 year

Three contract lengths. 3 and 5-year terms include a fixed-price guarantee tracked to CPI only.

No autorenewal

Renewal is a positive opt-in. Contracts billed in advance, no opaque rollover clauses.

Inclusion matrix

Every line item, both tiers, written down.

The table below is the exact inclusion matrix that lands in every contract document — no asterisks, no fine print, no "subject to engineer's discretion". Major-component capital items (suspension chains, gearbox replacement) are excluded from both tiers and surveyed separately. Everything else is unambiguous on day one.

  • Planned service visits

    Standard
    Comprehensive
    Included
    Included

    4/yr platform · 6/yr passenger

  • Cleaning & lubrication

    Standard
    Comprehensive
    Included
    Included

    Routine on every visit

  • Safety circuit & interlock checks

    Standard
    Comprehensive
    Included
    Included

    BS EN 81-20 / -41 compliant

  • Door interlocks · landing contacts

    Standard
    Comprehensive
    Parts billed
    Included

    Largest single fault source

  • Photocells & light curtains

    Standard
    Comprehensive
    Parts billed
    Included

  • Control PCBs & contactors

    Standard
    Comprehensive
    Parts billed
    Included

  • Brake assembly, drive nut, drive belt

    Standard
    Comprehensive
    Parts billed
    Included

    Wear items

  • Hall-call buttons · car overload detection

    Standard
    Comprehensive
    Parts billed
    Included

  • Emergency battery packs & car lighting

    Standard
    Comprehensive
    Parts billed
    Included

  • Emergency call-out (in-hours)

    Standard
    Comprehensive
    Charged
    Included

    Same 24/7 number for both tiers

  • Out-of-hours call-out

    Standard
    Comprehensive
    Premium rate
    Premium rate on overtime only

  • 4-hour response SLA (London/M25)

    Standard
    Comprehensive
    Optional upgrade
    Included

    Regional schedule outside M25

  • LOLER thorough examination

    Standard
    Comprehensive
    Optional bundle
    Optional bundle

    6-monthly passenger · 12-monthly platform

  • Insurance / accident report support

    Standard
    Comprehensive
    Included
    Included

    SaFed-aligned reporting

  • Suspension chains

    Standard
    Comprehensive
    Excluded · surveyed
    Excluded · surveyed

    Major-component capital item

  • Gearbox / motor major-part replacement

    Standard
    Comprehensive
    Excluded · surveyed
    Excluded · surveyed

    Major-component capital item

Inclusion matrix is identical across platform lifts (Aritco, Cibes, Stannah, Gartec, Kalea, Dalby, Motala, Nami, NTD, Phoenix, Pollock, Vimec) and passenger lifts (Otis, Kone, Schindler, ThyssenKrupp, Orona, Mitsubishi, Stannah). LOLER cadence differs by lift class — 12-monthly on platform lifts not carrying people, 6-monthly on any lift carrying passengers — and the bundled examiner is scheduled accordingly.

Service & maintenance overview Inspections & thorough examinations LOLER inspection cycle Passenger lift service Platform lift service
Contracts — common questions

What owners ask before signing.

What's the difference between a Standard and a Comprehensive contract?
Standard covers planned servicing — typically four visits a year for a platform lift, six for a passenger lift — plus cleaning, lubrication and safety-circuit checks. Parts, replacement components and emergency call-out charges are billed separately at agreed rates. Comprehensive folds parts and labour into the annual fee, plus emergency call-out cover. Most owners over the first three years end up paying less on Comprehensive because the parts variance is absorbed into the contract.
Are LOLER thorough examinations included?
LOLER thorough examinations can be bundled into either tier as an option. By statute the thorough examination must be carried out by a competent person independent of the day-to-day maintenance — BASE engineers carry out the service visit and we schedule the independent examiner on the same site visit where possible. Platform lifts not carrying people run a 12-monthly cycle; lifts carrying passengers (most platform and all passenger lifts in commercial use) run a 6-monthly cycle.
How fast does an engineer arrive after an emergency call?
Response SLA is contractual, not a brochure number. Standard SLA is next-business-day on planned-cover sites. The 4-hour SLA upgrade is available on Comprehensive contracts within London and the M25, and on most UK locations on a regional schedule. The 24/7 emergency line is the same for every contract holder — phone 020 3435 6838 to triage.
Are out-of-hours call-outs included?
On Standard contracts, out-of-hours call-outs are billed at the premium rate. On Comprehensive contracts, out-of-hours response is included; only the premium rate applies to engineer overtime, not to the response itself. The exact cover window is written into every contract so there is no ambiguity at 2 a.m. on a Sunday.
What does a Comprehensive contract actually include — line by line?
Door interlocks and landing-door contacts, car overload detection, photocells, brake assemblies, drive nuts, motor brushes and contactors, control PCBs, hall-call buttons, emergency battery packs, LED car-light strips and electrical safety devices. The headline exclusions are suspension chains, gearbox part replacement and engine part replacement — those are surveyed and quoted separately because they are major-component capital items. The full inclusion matrix is in the table below.
How long does a contract run for?
Three lengths: 1-year, 3-year or 5-year. The 3- and 5-year terms include a fixed-price guarantee — the annual figure does not move outside of CPI tracking. Contracts are billed in advance for the agreed period. There is no autorenewal trap; renewal is a positive opt-in at the end of each term.
Can I take over a maintenance contract from an OEM?
Yes — independent takeover from Otis, Kone, Schindler, ThyssenKrupp, Orona, Stannah or any other OEM contract is standard. We collect the existing LOLER report, the service log and any modernisation history, then survey every lift. From the survey we write a fixed-price annual contract with a defined response SLA. Most takeovers move across with zero downtime.
How is the annual price calculated?
From a free site survey, not a price list. The number depends on lift type (platform vs passenger), visit frequency, response SLA, parts inclusion, portfolio size and access conditions. Every quote arrives as a written proposal with a fixed annual figure inside 48 hours of the survey. We do not give telephone quotes because a price given without seeing the lift is a price that comes back to bite the owner six months later.
Get a contract proposal

Tell us about your lift. We'll write the contract around it.

Whether it's a single platform lift in a care home moving off an OEM contract, a residential block due its first independent passenger-lift takeover, or a multi-site portfolio that needs a single SLA — we survey for free and write a fixed-price proposal inside 48 hours.

Book a contract survey Call 020 3435 6838 (24/7)

Or email enquiries@baselifts.co.uk