Platform Lifts
Service & Repair
New Installations
Inspections
OnLevel — New Lifts by Sector
Independent Pollock lift service across the UK.
BASE provides independent UK service, repair, parts and modernisation for Pollock platform, through-floor and home lifts. Pollock has designed and manufactured lifts in the UK for more than thirty years and is still independently owned — we cover that installed base with no OEM tie. One independent UK lift business looking after another's lifts.
What does Pollock ownership look like under an independent UK contract?
Pollock has designed and manufactured lifts in the UK for more than three decades. BASE services that installed base as an independent specialist.
Phone-triaged emergency cover for Pollock platform and accessibility lifts — same-day attendance across London and the M25, by region UK-wide.
Platform and through-floor lifts (the Pollock specialism) plus passenger lifts in the same contract when your building runs both.
The platform-lift code Pollock is engineered to. Every visit documented to that standard plus LOLER 1998 and PUWER 1998.
What we have built around the brand.
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Pollock-trained on platform & through-floor
The Pollock catalogue spans home lifts, home elevators, through-floor lifts and platform lifts. Our engineers carry the platform-lift discipline (screw-and-nut drive, BS EN 81-41) and the residential through-floor mechanics needed for the home and home-elevator side of the range.
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Independent — not an OEM front desk
Pollock is itself an independently owned UK manufacturer. BASE is an independently owned UK service house. Your contract is with us, not a manufacturer call centre, and we are explicitly not tied to Pollock or any other brand — which is why we are free to recommend like-for-like parts and modernisation paths rather than upgrades-to-suit-the-OEM.
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Spares network for a 30-year installed base
Pollock's product line has changed over three decades and some older units sit outside the current spares catalogue. We hold van-stock of fast-moving consumables and source through original-equivalent channels for the lifts the OEM channel no longer fully supports — so a 20-year-old Pollock home lift does not get condemned because a single relay has been discontinued.
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British Safety Standards reporting
Pollock cites conformity to British Safety Standards on every product. We document every visit to the same conformity floor — LOLER 1998 thorough examination every 6 months for lifts carrying people, PUWER 1998 in parallel, and the relevant BS EN 81 code for the cabinet (81-41 for platform lifts, 81-40 for stairlifts and through-floor lifts where applicable).
Three decades of UK design and manufacture.
Still independently owned.
Pollock Lifts has spent more than thirty years designing and manufacturing lifts in the United Kingdom — home lifts, home elevators, through-floor lifts and platform lifts. The product range sits squarely in the residential and accessibility market, and the design discipline prioritises safety and product reliability in conformity to British Safety Standards. None of that is incidental: this is a UK manufacturer that chose not to be acquired into a multinational, and the engineering culture reflects it.
That parallel is the reason buildings on the Pollock installed base call us. BASE is itself an independent UK lift specialist — platform-led, passenger-trained, with no OEM tie and no manufacturer-controlled service routing. When Pollock owners go looking for an independent service house, the rare option is one that understands what independence in this industry actually costs.
Pollock builds platform, through-floor and home lifts to British Safety Standards. We keep them running.
The Pollock product families we service in the field.
Indicative coverage across the current Pollock lineup and the legacy UK-built installed base. Capacities and travel heights vary with the specific specification — every contract is sized from the actual lift plate, not a brochure figure. If your Pollock is older than the units listed here, call us; the chances are we have already worked on it.
Pollock Home Lift
Residential cabin lift- Capacity
- Up to ~250 kg · 2 persons
- Travel
- Multi-storey domestic
- Drive
- Screw / nut drive, single-phase
- Typical service items
- Drive nut wear, door interlocks, cabin lighting, emergency lower battery
Pollock Home Elevator
Premium residential cabin- Capacity
- Up to ~400 kg
- Travel
- Multi-storey domestic, accessible cabin
- Drive
- Screw / nut drive, single-phase
- Typical service items
- Cabin door operator, ride-quality balancing, controller firmware, finish-panel fixings
Pollock Through-Floor Lift
Domestic accessibility / mobility- Capacity
- Wheelchair + escort
- Travel
- Single-storey through-aperture
- Drive
- Self-contained mast drive
- Typical service items
- Aperture shutter, ramp microswitches, gate locks, charge circuit, hand-pendant
Pollock Platform Lift
Open / cabin platform · residential & light-commercial- Capacity
- Up to ~400 kg
- Travel
- Up to ~13 m typical
- Drive
- Screw / nut drive · low pit / low headroom options
- Typical service items
- Guide-shoes, drive nut wear, push-button assemblies, photocell sets, screw lubrication
Legacy Pollock units (pre-2010)
Older UK-built domestic & accessibility lifts- Capacity
- Varies by build
- Travel
- Varies
- Drive
- Hydraulic or screw, model-dependent
- Typical service items
- Original-equivalent relays / contactors, hydraulic seal kits, controller replacement, door modernisation
Statutory cycle: LOLER 1998 thorough examination every 6 months for lifts carrying people, every 12 months for goods-only. PUWER 1998 applies in parallel. See our LOLER inspection service and the wider maintenance programme.
What block managers and accessibility officers say when the Pollock contract changes hands.
“We had a through-floor Pollock that had been on rolling annual cover with the original installer for years. When response times started slipping we asked BASE to survey it. Within a fortnight we had a fixed-fee contract, a clean LOLER report, and a part on order that had been ‘in the system’ for six months under the previous lot.”
Sarah W.
Accessibility & Estates Lead
Local authority · West Midlands
“Two of our blocks run Pollock platform lifts in the lobbies and an Otis passenger lift in the main stair. BASE put it all on one SLA — one engineer relationship, one report each quarter. The Pollock side has been steadier in the last year than at any point in the lift's life.”
David P.
Block Manager
Mixed-tenure residential · North London
What people ask before handing us a Pollock contract.
Pollock is an independent UK manufacturer. Why use BASE rather than Pollock's own service team?
Do you cover the full Pollock range — home lifts, home elevators, through-floor lifts and platform lifts?
Our Pollock is older than the current product line. Will you still service it?
How does a takeover from a Pollock service contract work?
Which statutory inspections does a Pollock lift need?
Where in the UK do you service Pollock?
Want to compare Pollock against neighbouring platform-lift brands?
Tell us about your Pollock.
We'll tell you what an honest service contract looks like.
Whether it's a through-floor Pollock in a single private dwelling, a residential platform lift in a converted block, or a portfolio of older UK-built units due for modernisation, start with a survey. A senior engineer reads every Pollock enquiry — no call-centre triage, no upsell script. Our wider passenger-lift team is in the same room when your building runs both lift types.
Or email enquiries@baselifts.co.uk · See also maintenance contracts & modernisation