BASE Lift Services is an independent UK lift company, managed by a multi-discipline team and Technical Director with approaching four decades of platform and passenger lift experience. Founded in 2019, SafeContractor approved (CN8516), independent of any manufacturer, with dedicated engineering teams across London and the UK and 24/7 emergency cover across the M25.
BASE services both platform lifts and passenger lifts, independently of any manufacturer. Platform lifts cover accessibility and low-rise use — Aritco, Cibes, Stannah, Gartec, Kalea and 30+ other UK brands. Passenger lifts cover offices, residential and mixed-use buildings — Otis, Kone, Schindler, ThyssenKrupp, Orona, Mitsubishi and most other makes. One engineering standard, two dedicated teams.
Management team and Technical Director experience across platform and passenger lifts. London-based, UK-wide reach.
Emergency call-out for platform and passenger lifts across London and the M25.
Platform and passenger lifts serviced independently of any manufacturer.
Member CN8516. Engineers trained to BS EN 81 and LOLER 1998 standards.
BASE was founded as a platform-lift specialist — small accessibility lifts for care homes, listed buildings, schools and accessible private homes. That focused decade built our service standard. Today we apply the same standard to passenger lifts, with a dedicated passenger-lift engineering team covering traction and hydraulic systems across commercial, residential, and mixed-use buildings.
Platform lifts for accessibility, wheelchair access, and low-rise vertical transport. Independent service for every major UK brand — Aritco, Cibes, Stannah, Gartec, Kalea, Dalby, Motala, Nami, NTD, Phoenix, Pollock, Vimec and more. Service contracts, parts sourcing, modernisation and full replacements.
Passenger lifts for offices, residential blocks, retail, hospitality and mixed-use buildings. Independent service for Otis, Kone, Schindler, ThyssenKrupp, Orona, Mitsubishi, Stannah, and most other manufacturers — including takeovers from OEM contracts where you'd rather have a real engineering team than a call centre.
Every passenger lift balances a counterweight against the cab — typically 40–50% of rated load plus the cab's own mass. The system runs on steel ropes through a sheave at the top of the shaft, with guide rails keeping both halves of the system aligned to fractions of a millimetre.
Platform lifts work differently — screw, chain, or hydraulic drive without a counterweight, sized for low travel and accessibility duty. Servicing both well means understanding both. Our engineers train across the full installed base, not a manufacturer's subset.
Across passenger and platform
Platform to high-rise passenger
Per lift, inspected to LOLER
Passenger or platform
Defined visit schedules, defined response SLAs, defined inclusions, and a quarterly written report. No surprise invoices. Available for both platform and passenger lifts.
See lift maintenance contract detailsSpecification-first installations from survey to handover. Platform lifts for accessibility projects and passenger lifts for new builds, refurbishments and replacements.
See new lift installation servicesBringing existing lifts up to current safety and accessibility standards. Often the right answer when a full replacement isn't justified — we'll tell you when that's the case.
See lift modernisation & refurbishment24/7 emergency call-out across London and the M25. Most faults fixed on the first visit. UK-wide repair coverage scheduled by region and priority.
See lift repair & emergency call-outLift manufacturers have a commercial reason to recommend new lifts. We don't. BASE is a fully independent service company — no tied OEM contracts, no parts mark-ups paid back to a supplier, no incentive to oversell. When modernisation will keep your lift running for another decade, we'll tell you. When replacement is genuinely the right answer, we'll tell you that too — and we'll specify the right unit for the building rather than the one with the best dealer rebate.
The same independence applies to brand coverage. We service forty-plus platform and passenger lift makes, and we don't get to pick which lift sits in your shaft — your building does. So we trained engineers across the whole installed base, not just on the brands a manufacturer told us to learn.
No tied parts contracts. No commission-led recommendations.
Engineers trained across forty-plus platform and passenger brands.
We take over OEM service contracts (Otis, Kone, Schindler) where the incumbent isn't delivering.
Each sector gets engineers trained for it — commercial passenger response is different work to a care-home platform lift, and we staff each accordingly.
Passenger-lift service contracts for office buildings, retail-led mixed-use, hospitality and hotels. SLA-backed response, quarterly reporting.
See commercial coverageMansion blocks, RTM-managed buildings, high-rise residential. Block managers get plain-English quarterly reports, not vague spreadsheets.
See residential coverageQuiet, reliable platform & passenger lifts. Service schedules that don't disrupt residents.
Clinical-building lifts with the documentation and access protocols estates teams need.
Accessibility platform lifts for schools and colleges. Inspections scheduled around the academic calendar.
Sensitive specification, planning-friendly install, careful integration into Grade II / Grade I fabric.
If your lift isn't listed, call us. We've worked on most UK-installed makes regardless of age or model. Replacement parts sourced independently — original-equivalent components where the OEM has discontinued supply.
Plus most other UK-installed platform-lift brands.
Plus most major UK passenger-lift manufacturers.
A senior engineer inspects every lift in the building, reads the existing service history (where available), and confirms compliance status against BS EN 81 and LOLER requirements.
You receive a clear written proposal with visit schedule, response SLAs, parts inclusion or exclusion stated explicitly, out-of-hours rates, and a fixed annual price. No moving parts other than the lift.
We take over from the incumbent provider with no service gap. All existing maintenance documentation is migrated. Engineers are introduced to the building's access procedures on day one.
A written quarterly report covering every visit, every fault, every part replaced, and the lift's compliance position against next-inspection-due. Plain English, not spreadsheet dumps.
Every engineer at BASE is trained to NVQ Level 3+ and works to the current BS EN 81 series, LOLER 1998, and SaFed reporting standards. SafeContractor approved (CN8516), audited annually.
Passenger lifts — design and construction
Platform lifts — accessibility
Thorough examination of lifting equipment
Provision and use of work equipment
Thorough examination reporting standard
Health & safety accreditation — member CN8516
CSCS-carded, continuous brand training across 40+ makes
Per claim, no aggregate cap
Statutory cover across the engineering team
Independent H&S audit, results filed with SafeContractor
BASE is based at 85 Great Portland Street, London W1W 7LT. London and the M25 region get same-day emergency call-out, usually within hours. UK-wide call-outs are scheduled by region and priority, with engineers dispatched from regional hubs. Whatever city your building is in, we have a route to get an engineer to it — typically within 24 hours for non-emergency response.
See London coverageWhether it's a single platform lift in a care home, a mid-rise office block of passenger lifts due for modernisation, or an emergency call-out tonight — start with a phone call or a survey request. No automated triage, no call-centre script. A senior engineer reviews every enquiry.
Or email enquiries@baselifts.co.uk
