BASE Lift Services offers four service disciplines for both platform and passenger lifts: scheduled maintenance, emergency repair, modernisation, and new installations. All work delivered by directly-employed engineers across London and the UK, against written contracts you can hold us to.
Most independents specialise in one lift family — platform OR passenger. BASE engineers hold combined experience across both. The table below shows what each of the four disciplines (plus inspections) looks like depending on which family the lift sits in.
Maintenance
Platform lifts
Platform-lift maintenance — Aritco, Cibes, Gartec, Kalea, NTD, Pollock, Phoenix, Vimec, Dalby. Cabin enclosure, controlled-descent verification, gate interlocks, obstruction sensors.
Passenger lifts
Passenger-lift maintenance — Stannah, Otis, Kone, Schindler, ThyssenKrupp. Brake torque, levelling accuracy, suspension condition, door operator timing, rated-load test every 5 years.
Repair
Platform lifts
Platform-lift repair — gate-lock and ramp-interlock faults, controlled-descent valve issues, drive-belt and screw-jack wear, controller board swap-outs. Spares carried on the van for Aritco and Cibes.
Passenger lifts
Passenger-lift repair — door-operator faults, brake re-adjustment, governor reset, contactor and relay replacement, controller resets. Trapped-passenger releases inside the SLA.
Modernisation
Platform lifts
Platform-lift modernisation — controller and drive upgrades on Cibes and Aritco shafts, cabin lining replacement, BS EN 81-41 obstruction-sensing retrofit, Equality Act 2010 accessibility upgrades.
Passenger lifts
Passenger-lift modernisation — VVVF drive retrofits on relay-logic shafts, door-operator swap-outs, full controller replacement, cabin refurb, BS EN 81-80 hazard remediation on pre-1999 lifts.
Installation
Platform lifts
Platform-lift installation — Cibes hydraulic, Aritco screw-jack, Gartec through-floor, Kalea home-lift. Self-supporting shafts, no machine room, install in 5 to 15 working days.
Passenger lifts
Passenger-lift installation — new-build and replacement passenger lifts up to 1000 kg / 13 persons. Machine-room-less options, full BS EN 81-20 / 50 compliance, building-control sign-off included.
Inspections
Platform lifts
Platform-lift inspections — LOLER thorough examination under BS EN 81-41, PUWER inspection of controls and isolators. Independent competent-person, separated from the maintenance team.
Passenger lifts
Passenger-lift inspections — LOLER thorough examination under BS EN 81-20, BS EN 81-80 audit on existing lifts, 5-yearly rated-load test, written report under Regulation 10.
Four bookable disciplines. Every card links to a deeper hub with pricing brackets, the contract envelope, and the engineering scope. The fifth row, below, anchors the statutory examination service and the maintenance-contract tiers that wrap around all four.
Scheduled service visits on a fixed contract. Six-monthly LOLER cycles for passenger lifts, twelve-monthly for goods, plus interim visits where the duty profile demands it.
Turnkey new lift installations — platform, accessibility, and passenger. Site survey, structural specification, lift selection, install, commission, handover.
Drive, controller, doors, and cabin upgrades on legacy lifts — Equality Act 2010 access works and BS EN 81-80 safety-norms remediation without a full replacement.
24/7 emergency call-out across London and the M25 with a target one-hour response. Trapped-passenger releases, breakdown diagnosis, and same-visit fixes where parts are on the van.
Statutory · LOLER + PUWER
Competent-person thorough examination under LOLER 1998 and PUWER 1998. Six-monthly on passenger and platform lifts that carry people; twelve-monthly on goods. Written report in five working days.
Contracts · 3 tiers
Essential, Comprehensive, and Full Cover tiers. Visit cadence by date, parts envelope per tier, SLA on every line. Pricing brackets from £45 per visit through £2,400 per year on Full Cover passenger lifts.
A new client takes about two weeks to onboard onto a maintenance contract — survey to first scheduled visit. An emergency repair runs against the SLA from the first call. Modernisation and installation projects scope between four and sixteen weeks depending on the build envelope. Every engagement starts the same way: one call, one engineer, one written response.
You call us or email — same number routes 24/7 for emergencies. We take the lift make, the building address, the duty profile, and the existing LOLER status. On a maintenance enquiry we'll usually have a contract draft over to you the same day. On a repair, an engineer is en route inside the SLA.
On every non-trivial enquiry — a new contract, a modernisation, a new install — a senior engineer attends site. The survey covers the existing lift, the building services, the install or modernisation envelope, and the duty profile. Property managers get a survey report inside three working days, plain English, no boilerplate.
The quote names the parts, the labour, the visit cadence, and the response-time SLA. Maintenance contracts list every scheduled visit by date through the contract year. Modernisation quotes carry a phased upgrade plan with optional and mandatory items separated, so the budget conversation happens against real numbers.
Maintenance, modernisation, and installation work runs against a written contract — not an open purchase order. The contract carries the scope, the SLA, the parts envelope, the pricing escalation clause, and the termination terms. Repair-only work runs on a job sheet with the same parts and labour transparency.
Scheduled visits run to the contract diary. Engineers carry common spares on the van so most call-outs don't sit waiting for parts. Every visit produces a job sheet logged against the lift's history, and every LOLER cycle produces a competent-person report. You get a single account manager, not a switchboard.
“We moved off our previous OEM contract to BASE in 2022 and the difference shows up on the job sheet. The engineers are directly employed, the spares actually arrive when they say, and the LOLER reports are written by someone who's been in the cabin.
Property Director
Mixed-use estate, central London
“Our Otis lift went down on a Saturday morning before a board meeting. BASE had an engineer on site inside the hour, diagnosed a governor reset, and had us running before the chairman arrived. We've signed the maintenance contract since.
Facilities Manager
City of London office tower
“The platform lift in our Grade II listed entrance needed a BS EN 81-41 obstruction-sensing retrofit and a cabin reline without changing the shaft footprint. BASE phased the work over two weekends so we never closed to the public.
Estate Surveyor
Heritage retail property, West End
Platform lift, passenger lift, one building or a portfolio — every service runs against a written contract, every visit produces a job sheet, and every LOLER cycle produces a competent-person report. One call routes the brief to the right engineer, same day.
Or email enquiries@baselifts.co.uk